Shipping Instructions

Samples can be submitted to the nearest SGS laboratory or sample preparation facility. Where samples are transported to SGS by a third party, please send notice of shipment dispatch to the SGS receiving laboratory directly. This should include the name of the freight company and date of dispatch. Waybill numbers, number of pieces and number of samples will ensure that we can help track overdue or missing shipments.

We recommend that all sample submissions be clearly labelled. Sample submissions that are poorly labelled or packaged may incur additional sorting charges. Please ensure that you provide   documents with full details of the analytical process requested and reporting details.

All sample shipments require a chain of custody form or letter with clear instructions to avoid delays. Samples will not be analyzed until we have complete instructions. The minimum information required to proceed is:

• Company name and complete address
• Contact name
• Details for distribution of reports and invoices
• Method codes
• Instructions on sample preparation
• List or range of sample numbers
• Sample disposal / return requirements
• Unusual sample characteristics or warning if any samples are potentially hazardous

To eliminate customs delays, use the following information:

• Description of goods, such as “Sample of rock for testing purposes only”.
• The receiving SGS laboratory will have the needed customs or quarantine certification from national authorities to receive your submission promptly. Please contact the laboratory so we can provide permit details that must be included with the transport documents prior to dispatch.
• Some national authorities require prior notification before samples can be received by certified laboratories. SGS will facilitate this to avoid unnecessary delays in sample receipt.

Together, we can eliminate unnecessary delays and costs using these sample submission protocols.